PronPack Privacy Notice

The new General Data Protection Regulations legislation gives more rights to you as an individual and more obligations to organisations holding your personal data.

One of these is the right to be informed. Our aim at PronPack is to be open and transparent about the way in which we use, share and store your personal information.

We review our privacy notice regularly, providing you with up to date and accurate information about the rights you have in relation to the information we hold on you and the basis on which we are using it.

How we use your information

This privacy notice tells you what to expect when the PronPack website collects personal information. It applies to information we collect about:

  • Visitors to our website
  • Comments, registration and links
  • People who use our services eg. newsletter or request downloads
  • People who contact us by Email or social Media
  • Use of Cookies and PronPack built with WordPress

Visitors to our website
When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

How long we retain your data – If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Links to other websites
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

We use a third party provider, Mailchimp, to deliver our e-newsletters.

Requesting downloadable resources
When you access password protected downloads and resources time-restricted cookies are set-up to limit access and maintain privacy. Cookies are used to to collect anonymous information about the number of requests. Resources are copyright ‘PronPack’, please see our Copyright page.

People who email us
WordPress requires visitors that want to email us using the contact form are required to to enter a name and email address. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who contact us via social media
If you send us a private or direct message via social media the message it will not be shared with any other organisations.

Use of cookies
You can read more about how we use cookies on our Cookies page.

PronPack built with WordPress
We use a third party service,, to publish our website, hosted on a secure server run by RapidSwitch in the UK. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

Your rights and Access to personal information

Under the Data Protection Act 2018 alongside the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here –

PronPack tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’  If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to amend, update or delete it.

Disclosure of personal information
We will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

Complaints or queries
PronPack tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice aims to provide a clear outline we are happy to provide any additional information or explanation needed, please email using the link below. We would also welcome any suggestions for improving our procedures.

How to contact us
If you want to request information about our privacy policy please email us.

Terms and Conditions

By using this site ““, you are accepting the following terms and conditions:

Copyright statement:
All material featured on this site is copyright PronPack ( unless otherwise indicated. Our copyright must be acknowledged on all reproductions of material from this website. For clarity we have licensed material under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Linking to third party sites:
Some links will take you to third party sites. We cannot guarantee that these links will work all the time and have no control over their pages. Linking is not an endorsement of any kind.

Virus protection:
We do not accept any responsibility for any loss, disruption or damage to your computer or data which may occur while using our website. We make every effort to ensure that our material is virus free. We advise everyone to run an anti-virus program on material downloaded from the internet.

Disclaimer: provides this site on an ‘as is’ basis and makes no representations or warranties of any kind, either express or implied, as to the accuracy of the information on this website. The information contained in this site may contain technical inaccuracies or typographical errors. In no event will be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

These terms may not be varied unless agreed by us in writing.

Updated: 25 May 2018